Return your Items in 4 easy steps:
ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You can return all eligible item(s) within 15 days for Official Store and 7 days for Marketplace. Click here to see Frequently asked Questions.
PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Return the item at our pickup stations or we can pick up from you within 1 - 4 business days. Always ensure your return slip is signed by our agents as your proof of return.
Once we receive your returned item, we will inspect it and process your refund within 10 business days into your JumiaPay Store Credit. See our timelines here and refund policy for more information.